This was a self initiated case study after my first initial experience with the mobile app. I noticed several, crucial inconsistencies that either made simple actions a lot more difficult, or prolonged my time on the app because information was unclear.
- Confusing actions with the payment button and methods - how do you confirm payment?
- Manual setting of each ride's tip - preferences are not saved
- Little consistency and clarity for each step
- Lacking visual cues that can help streamline the process